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Support

Need some help with setting up, paying for or using an e-workbook? Our most commonly asked questions are listed below. Just click on the question to reveal its answer.

Registration

1. Why don't I get my account activation email?
   

   Account activation emails are sent immediately after you register and take just a few seconds to arrive. If you do not receive your account activation email, check the following:

   • Make sure you have entered your email address correctly during registration.
   • Is the email in your junk mail?
   • Is your inbox full? If it is, you will not receive new messages.

   If you still do not recieve your account activation email, try using an alternate email address.

2. Why am I being told that I have already registered?
   

   You only ever have to register one account with Perdisco. If you already have a Perdisco account from a previous semester, you can add this semester's product to that account. To do this, login using the link at the top of this page.

   If necessary, you can retrieve your lost username or password.

3. What should I do if I have registered with the wrong university, college or school?
   

   If you have registered with the wrong university, college or school or have changed your university, college or school since you registered, please contact Perdisco support.

4. How can I delete a product I added by accident?
   

   To help you avoid accidentally deleting a product that is required for your course, products cannot be deleted from your Perdisco account.

   Although a 'How do I pay?' link is shown next to each product that has been added to your account, payment is only required for the products you want to use. For those you don't want to use, simply disregard this link.

Payment

5. Why does PAYPAL *PERDISCO appear on my debit/credit card statement?
   
   

   PayPal securely processes internet payments for Perdisco. Perdisco sells textbooks, assessment tools and other learning resources to students and instructors of universities, colleges and schools.

   If you see a charge from PAYPAL *PERDISCO on your debit or credit card statement but do not know why, it is likely because you (or your spouse or your child with a secondary credit card on your account) has purchased study-related materials from us to support their education.

   If you still do not understand why you see PAYPAL *PERDISCO on your account statement, we encourage you to contact us directly before raising a dispute with PayPal or with your issuing bank. We respond to all customer service inquiries within one working day. Please email or call using our contact details.

6. What is a prepaid access code and how can I get one?
   

   If your university, college or school has decided to purchase Perdisco e-learning on behalf of its students, or if payment for your Perdisco product can be made in-person at your university, college or school, you will see the 'Use access code' option within your Perdisco account.

   A prepaid access code provides immediate access to a Perdisco product. Instructions on how to receive an access code will be provided by your course instructor. Access codes should be treated like cash and may not be replaced if lost.

7. How can I get a refund?
   

   As set out in our Terms Of Use, we do not generally provide refunds once a product has been purchased. However, we will accept withdrawal from your course as an exceptional circumstance and provide you with a refund.

   If you have withdrawn from your course and wish to receive a refund, please send us a copy of the formal confirmation that you receive from the university of your withdrawal. You must send this to Perdisco within 60 days of your original purchase to be eligible for a refund. All refunds will incur an administration handling fee of $5.00.

Using Perdisco e-learning

8. How does the bookmark work?
   

   Bookmarking allows you to save a copy of your questions so that next time you revisit the question link, you will be presented with exactly the same questions. This function is helpful if you want to return to those questions at a later time, or if you want to print your questions and work on them offline

   To bookmark a question set or assessment exercise, click the Bookmark or Home button in your e-workbook (not your browser's 'Home' or 'Bookmark' buttons). Note that this bookmark does not save any answers that you have entered on the page but not yet submitted. When you return to a bookmarked page, all answer fields will be blank and must be completed before submitting the page for grading.

9. How can I work on my questions offline?
   

   Select the question link you would like to work on, print it and bookmark it. Note that the bookmark feature does not save any intermediate answers that you may have already typed into the page. After you have worked on your answers, login again and click on the same question link to access the questions you have been working on. Enter and submit your answers for grading.

10. Can I get a copy of feedback that I did not print?
    

    If you want to keep a copy of the feedback you are shown on answers you have submitted, it is important to save or print that feedback when you first view it. Feedback can only be viewed at the time of completing a question set and it is not possible for us to forward you a copy of your feedback at a later time.

11. How can I get an extension on my Perdisco assessment tasks?
    

    Perdisco can only provide you with an extension to complete an assessment task if we have received permission from your instructor to do so. If you require an extension, please discuss your situation with your instructor and ask them to email us their permission.

Troubleshooting

12. Why is the score for my assessment task displayed incorrectly?
    

    If your assessment score is not showing or your average/highest score is displayed incorrectly on your home page, it may be because you have not correctly submitted your assessment attempt by clicking on the 'Finish' button as instructed.

    If your assessment submission period is still open, login to your account and click on your assessment task link. You will be presented with the question or feedback page you most recently viewed. To complete the submission process, follow all of the instructions provided to ensure that you continue until you are told that you have finished.

    If your assessment submission period has closed, the score you achieved for each attempt will be reported to your instructor, regardless of the score that may be shown on your home page.

13. What should I do if I am being asked to login each time I click a question link?
    

    If you are being asked to login each time you click on a question link, it is likely that your web browser, anti-virus software or internet firewall is rejecting 'cookies' that are being sent from our website. Please ensure that all of the security software on your local computer (browser, anti-virus and firewall) are configured to accept our cookies. If you are unsure whether your anti-virus software or firewall is the problem, you can temporarily disable those programs to see if doing so makes a difference.

    If you have made sure that our cookies are accepted and you are still having difficulty logging in, you may need to reset the cookies stored inside your browser. You can do this by choosing to 'Delete cookies' or 'Remove cookies' or 'Reset cookies' in your browser settings/options (generally under your browser's 'Tools' menu). After doing this, close your browser window and then open a new one and try logging in again directly from our login page (rather than any other link you may have bookmarked).

    FYI: A 'cookie' is a small piece of data that our server sends to your computer once you login to your Perdisco account. Each time you click on a link, we check for that 'cookie' - and if you rejected or blocked it, our server assumes that you never logged in and asks you to login again.

14. Why do I receive an error when I use the browser back and forward buttons?
    

    Perdisco e-learning has its own navigation buttons built into it and you are required to use these to move forward, submit answers, bookmark pages and return to your home page and 'My account' page.

    Once you have submitted a question page, you cannot use the back button of your browser to attempt to change your answers. Our e-learning's security system requires that you always move forward through its pages. To avoid seeing error messages:

    • Do not use your browser's back, forward or refresh/reload buttons
    • Always login before trying to access any question pages
    • Login again if you haven't interacted with your e-learning for an extended period.
15. What should I do if I think a question is academically or technically incorrect?
    

    Although our e-learning content is both academically and technically reviewed before it is made available to students, we take all student queries regarding errors very seriously.

    If you believe that you have been graded incorrectly or unfairly, we ask that you do the following before contacting Perdisco support:

    • Carefully review the feedback provided by your e-learning to ensure that you have not misunderstood the concepts covered in the question
    • Discuss the question with your course instructor, providing them with a copy of the question, your answer and the feedback you were given

    If your instructor believes that the question is academically or technically incorrect, they should contact Perdisco support with the assessment name, question ID and why they believe the question to be incorrect.